AutomationWorkflow Automation
Logistics Tracking System
An automated tracking system that keeps customers informed at every step and frees staff from constant status-update phone calls.
The Challenge
Order status lived in people's heads and phone calls. Customers had no visibility, and staff were swamped with 'where is my delivery?' questions.
Our Solution
We automated the full flow — order intake, status changes, and customer notifications — with live tracking and an API connecting the moving parts.
The Results
- Customers get proactive updates without calling in
- Support load dropped sharply
- Full visibility from pickup to delivery
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