Enterprise Fixed-Service Management Platform
An enterprise-scale self-service platform for Ethiopia's largest telecom operator, built to move fixed-service sales and support online.
The Challenge
Ethio telecom needed a modern digital platform that would allow customers to easily discover fixed broadband and voice services, verify service availability by location, submit service requests, manage subscriptions, make secure online payments, and reduce manual support through a seamless self-service experience.
Our Solution
We designed and developed the complete enterprise platform from end to end — product design, UI/UX, responsive frontend, backend architecture, secure authentication, REST APIs, Google Maps integration for service availability, payment workflows, complaint management, customer portals, and production deployment. The platform was engineered for scalability, security, and high performance at enterprise scale.
The Results
- A centralised portal where customers explore services, check coverage, and track applications
- Online payments and complaint management replace manual, in-person support steps
- Secure, scalable infrastructure sized for national enterprise operations
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